Returns and Refunds
Happy? not Happy?
Thanks for shopping with us.
If you are not entirely satisfied with your purchase, please contact the office & we will try to resolve this as quickly as possible.
Any faulty goods, please contact the office for a refund back onto original method of payment.
All bespoke items will NOT be refunded.
Returns & Refunds
All orders MUST be checked once received and any discrepancies to be reported within a week of receipt & 28 days to return an item from the date you received it.
Refunds can take up to 7-14 working days to be processed depending on the method of payment.
Any returns made after 28 days can be accepted provided goods are undamaged, in the same condition they were received and fit for resale with a 40% restocking fee will apply on goods returned after the 28 day returns window.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging & you will need a proof of purchase/invoice.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We strongly recommend that you fully ensure the package that you are returning. We suggest the use of a carrier that can provide you with ‘proof of delivery.’ Devoran Metals Ltd will not be liable for items lost or damaged in transit.
Devoran Metals Ltd, Greenbank Road, Devoran, Truro, Cornwall, TR3 6PQ
Telephone: 01872 863376
If you require us to arrange collection of goods, the cost of return shipping will be deducted from your refund